Refund Policy

1. The Digital Nature of Our Products

Everything we sell is a digital product, delivered electronically to your email and/or through a secure download link immediately after successful payment. Nothing is shipped physically. Our products include, but are not limited to:

• Online Python programming courses and learning bundles
• Downloadable Jupyter Notebooks (.ipynb files)
• Source code and practice files
• Practice datasets and templates
• PDF guides and cheat sheets
• Any future digital courses or learning materials we release

Unlike a physical item, a digital product cannot be “returned” once it has been delivered — the files remain with you permanently. This is the foundation of the policy that follows.

2. No Refunds After Access or Download

Because our products are digital and delivered instantly, all sales are final once the product has been delivered to you. Specifically, a purchase becomes non-refundable when any of the following has occurred:

• Your course access has been activated;
• Your secure download link has been generated and sent to your email;
• You have downloaded some or all of the digital files; or
• You have otherwise received the purchased digital content.

We know a strict policy can feel firm, so we balance it with transparency: the complete module-by-module curriculum, the exact contents of the bundle, and genuine learner reviews are published on our website so you know precisely what you are purchasing before you pay.

3. When a Refund May Be Provided

We will consider a refund — and in genuine cases, gladly provide one — in the following payment-related situations:

• Duplicate payment: you were charged more than once for the same order.
• Multiple charges: the payment gateway charged you multiple times due to a retry or network error.
• Failed delivery: your payment succeeded but you never received access or a working download link, and our support team is unable to restore access.
• Payment deducted, order not created: money left your account but no order was registered against it.
• Verified gateway error: any other payment error confirmed by Razorpay or your bank.

Every request is reviewed individually by a human. We may ask for reasonable information (such as a payment reference or bank statement entry) to verify the issue before approving a refund.

4. Situations Where Refunds Are Not Available

To be fully transparent, refunds are not provided in the following situations:

• You changed your mind after purchasing;
• You purchased the product by mistake;
• You feel the course requires more technical knowledge than you currently have;
• You no longer want or need the course;
• You did not read the product description, curriculum, or requirements before buying;
• You are unable to find the time to complete the course;
• You have already downloaded the material, in full or in part; or
• You have already accessed the course content.

We publish the complete syllabus and product contents on the website precisely so you can make an informed decision before paying. If you are unsure whether the course suits your level, please email us beforepurchasing — we answer honestly, even if the honest answer is “this isn't for you yet.”

5. Talk to Support First — Most Issues Are Fixable

In our experience, almost every delivery problem — an email that didn't arrive, a download link that expired, a file that won't open — can be fixed quickly by our support team. Before any refund decision is made, please contact us and give us the chance to resolve the issue.

If the problem is technical and can be resolved, we will restore or re-deliver your access rather than issue a refund. A refund is the remedy for a payment that bought nothing — not a substitute for support.

6. How to Request a Refund

If you believe your situation qualifies under Section 3, email us at pythonicthinking@gmail.com with the subject line “Refund Request” and include:

• Your full name;
• The email address used at the time of purchase;
• Your Order ID (from your confirmation email);
• The date of payment;
• A short description of the issue; and
• A screenshot of the payment or error, if applicable.

Incomplete requests may take longer to process, as we will need to write back for the missing details.

7. Refund Review and Timeline

• We review every refund request within 3–5 business days of receiving the complete information listed above.
• If your request is approved, the refund is processed to your original payment method (the card, UPI ID, wallet, or bank account used for the purchase) via Razorpay.
• Once processed by us, the time taken for the amount to reflect in your account depends on your bank or payment provider — typically 5–10 business days.

We will keep you informed by email at each stage: request received, decision made, and refund processed.

8. Fair Use and Fraud Prevention

We keep this policy generous in genuine cases because we also protect it from misuse. Pythonic Thinking reserves the right to decline a refund request, and where necessary restrict future purchases, in cases involving:

• Fraudulent or unauthorised payment activity;
• Abuse of this refund policy, including repeated refund attempts across orders;
• Chargeback abuse — raising a chargeback with your bank for a product that was delivered as described (we respond to such disputes with delivery logs and download records);
• Sharing, reselling, or redistributing the purchased materials; or
• Any other violation of our Terms of Service.

If you have a genuine payment problem, you will always find us reasonable — please simply write to us first before approaching your bank.

9. Contact Us

Questions about this policy, your order, or your payment? We're happy to help.

Business name:

Pythonic Thinking

Support email:

pythonicthinking@gmail.com

Website:

pythonicthinking.com

Support hours:

Monday – Saturday, 10:00 AM – 6:00 PM IST

We aim to respond to every email within one business day during support hours.

10. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in our products, payment processes, or applicable law. The latest version will always be published on this page with the “Last updated” date shown at the top. The policy in effect on the date of your purchase applies to that purchase.